Privacy Policy

*Updated June 6, 2018*

In an effort to increase transparency and explain exactly how our visitor and customer data is used, we’ve assembled a Privacy Policy to explain who we are, how we collect data, what we collect, and how we use this data to improve the visitor experience and perform work in behalf of our customers.

Who We Are

Our website addresses ois

  • https://cookbookplugin.com.

This website is property of RDS Consulting LLC, DBA WP Site Care. RDS Consulting, LLC is headquartered in Spanish Fork, Utah.

Physical Address
WP Site Care c/o Ryan Sullivan
1755 E 200 N
Spanish Fork, UT 84660

Our team can be reached for questions concerning this privacy policy at hello@wpsitecare.com

What Personal Data Do We Collect?

As visitors interact with our website they may share information with us up to and including Name, Email address, phone number, IP address, web address, browser version, account usernames and passwords, credit card information, and click behavior.

We collect this data to help facilitate communication, improve user experience, perform our duties as a WordPress service provider, and to measure engagement so we can improve our education efforts.

The only sensitive data that we collect is usernames and passwords for third-party providers such as hosting companies, email providers, and other accounts that don’t allow for the use of sub-accounts or easily sharing account access with a method other than passwords.

All sensitive data is submitted to a secure form on our website, and entries in that form are auto-purged every 72 hours. Sharing credentials is always a last resort when accessing third-party vendor accounts, but is sometimes necessary to perform WordPress support.

Comment Forms

Users who leave comments on our blog posts have the ability to leave comments anonymously, or may choose to include their name, email, and web address as well. Comment data is processed through a third-party spam filtering service, Akismet. You can learn about how comment data is processed by Akismet in Automattic’s Privacy Policy.

Contact Forms

Users who complete our forms will share their name, email, as well as their unique message, which contains whatever data the user willing shares. This information is used to learn about our site visitors and initiate conversations about our business.

These conversations flow into our Help desk, Help Scout. You can read Help Scout’s privacy policy here.

These initial conversations also stored as form entries on https://www.wpsitecare.com. These entries are auto-purged every 30 days and can be removed at any time at a visitor or customer request.

Newsletter Subscription Form

If you enter your name and email into one of our dedicating mailing list forms, we’ll contact you when we publish new blog posts, changes to our business, or special offers. You can unsubscribe from these mailings at any time by clicking the Unsubscribe link at the bottom of the emails you receive.

You can also have your email removed from our system entirely by contacting us at hello@wpsitecare.com

Media

If you send images to this website or through our help desk, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Use of cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Through the use of first-party and third-party cookies, web beacons, and similar technologies, we receive and store certain information about how you use our websites and when you visit them. This includes information that your browser or device sends to our servers whenever you visit one of our websites. Your browser or device may tell us your internet protocol (IP) address used to connect your computer to the Internet, and connection information such as browser type, version, language, time zone setting, browser plug-in types, operating system, and type of device you are using. When you visit our websites, your browser may also tell us information such as the actions you take on our website, the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website.

Buttons, tools, and content from other parties

Our website includes content that links to other companies’ services (e.g., a Facebook “Like” button). We may collect information about your use of these features. In addition, when you see or interact with such content, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information regarding its use of that information. Our website also includes links that will direct you away from our website to third-party websites (e.g., billingportal.com). By accessing those third-party websites, you will be obligated to comply with their respective privacy policies and we encourage you to read them carefully.

Who do we share your data with?

We do work with a number of third parties to provide the best service possible for our customers. We ensure that each of the companies we work with meet rigid privacy standards and allow us to control the data held within each of their systems. Below is a list of third parties we work with and their associated privacy policies.

We do not share any of this information without your consent. If for some reason you prefer not to have us share this information, it may hinder the service we’re able to provide, but we’ll honor your request.

  • 1Password – We use 1Password to store sensitive customer data such as WordPress admin passwords, hosting account logins, and logins for other third party vendors. You can read the 1Password Privacy Policy here.
  • GitHub – We store WordPress code at Github that may contain a customer domain name. We do not store databases, secret keys, or any other piece of identifiable information at GitHub. All client Github repositories are private repositories, and are not accessible outside of the WP Site Care team. You can read the Github privacy statement here.
  • Help Scout – Help Scout is our customer communication and help desk tool. All customer and inbound sales inquiries are process in Help Scout. We have the ability to purge customer conversations completely at the customer’s request. We share your name, email, company, industry, and some location data with Help Scout. You can read the Help Scout privacy policy here.
  • MailChimp – We use Mailchimp to send out occasional newsletters. We share your email address, name, and region with MailChimp so we can deliver these messages to you. You can read MailChimp’s privacy policy here.
  • Stripe – Stripe is our secondary payment gateway and name, email, all transaction data, order and payment details, and credit card details are submitted directly to Stripe. We do not collect any of this information or data on our servers. You can read the Stripe privacy policy here.

With Public Authorities or Law Enforcement

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights.

What Rights You Have Over Your Data

During cancellation of our services we follow a templated process to ensure that all customer data is removed from our records and the third-party vendors that we use.

If at any point you wish to have us remove your personally identifiable data, submit a request to hello@wpsitecare.com and we’ll ensure all records associated with you are removed from our servers as well as any third-party vendors that we use. We will ensure that this process is completed within 72 hours of the initial request.

Use of the information we collect

We use the information we collect about you to:

  • Provide you website content and other services, support, or information you have requested
  • Operate and improve our websites and diagnose related problems
  • Send you business messages
  • Send you information about us, special offers, and similar marketing information
  • Conduct market research about our customers, their interests, and the effectiveness of our marketing campaigns
  • Display personalized ads to you across the Internet
  • Contact you via telephone to discuss our services and related offers with you

Information security and storage

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely fail proof and we cannot ensure or warrant the security of your personal information. Your personal information and data files are stored on our servers and the servers of companies we hire to provide services to us.

Reviewing, updating or deleting your personal information

You have the ability to accept or reject cookies and similar technologies through your web browser settings. You can also use your web browser settings to prompt you each time a cookie is offered. Please review the instructions provided by the provider of your web browser for more information.

You may also submit a request to us to review, edit, or delete your personal information by emailing your request to hello@wpsitecare.com. We will assist you with your request once your identity has been verified.

We will retain your personal information for as long as necessary to provide you with the websites and services you are eligible to use or as needed to comply with our legal obligations or enforce our agreements. For example, we may retain certain records for legal or internal business reasons, such as fraud prevention. Some of your information may also remain on backup systems, in compliance with applicable law.

Changes to this Privacy Policy

Occasionally, we may change or update this Privacy Policy to allow us to use or share your previously collected personal information in a materially different way. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

Questions or concerns

If you have any questions related to this Privacy Policy, please email us at hello@wpsitecare.com.

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